APS

Customer Service Number

Call: 800-240-2014

  • Thanks for calling APS. We look forward to serving you this afternoon.
  • How can I help you this afternoon?
  • Let’s try another way. Which of the following suits you best?
  • Say account information or press 1
    • Please say or enter your account number.
  • Make a payment or press 2
    • How would you like to pay? You can say pay by checking account, credit or debit card, or at a checking location.
  • Report an outage or press 3
    • Alright, a power issue. Please say or enter your account number.
  • Start a service or press 4
    • Will your service address use solar energy? You can also say “I don’t know”.
    • Yes
      • Ok. We may require a deposit when connecting new service because we bill for energy after service has been provided. It may be waved depending upon your previous service with us or with another utility. One moment while I get someone to help you. [real person – get a human]
      • Here’s some great news: when we save, you save. We’ve passed along over $200 million in savings to our customers. Want to save even more? Visit aps.com/options.
      • If you provide or have provided a telephone number to APS, we may call or text you at that number regarding your service or experience with us. We may use an auto dialer or pre-recorded voice for these communications. If you prefer not to be contacted or your number has changed, please let an associate know.
      • For quality purposes, your call may be recorded.
    • No
      • Alright. We may require a deposit when connecting new service because we bill for energy after service has been provided. It may be waved depending upon your previous service with us or with another utility. One moment while I get someone to help you. [real person – get a human]
      • Here’s some great news: when we save, you save. We’ve passed along over $200 million in savings to our customers. Want to save even more? Visit aps.com/options.
      • If you provide or have provided a telephone number to APS, we may call or text you at that number regarding your service or experience with us. We may use an auto dialer or pre-recorded voice for these communications. If you prefer not to be contacted or your number has changed, please let an associate know.
      • For quality purposes, your call may be recorded.
  • Stop a service or press 5
    • Please say or enter your account number.
  • If it’s something else or press 6.
    • Alright. Did you know you can view all of your account information, daily and hourly usage, start or stop your electric service, make payments, and a variety of other self service options without speaking with us? Go to aps.com to log in or register your account, or download your mobile app to access your account information at your fingertips. Would you like to hear that again?
    • No
    • One moment while I transfer you.
    • If you provide or have provided a telephone number to APS, we may call or text you at that number regarding your service or experience with us. We may use an auto dialer or pre-recorded voice for these communications. If you prefer not to be contacted or your number has changed, please let an associate know.
    • For quality purposes, your call may be recorded. [real person – get a human]

https://support.aps.com/app/answers/detail/a_id/734/related/1