BB&T

Customer Service Phone Numbers

How to use this page: if you call this number for BB&T, you will hear the below phone menu options. This is a transcript of their phone tree or men, and reading it help you speak to a live person.

Customer Service & Personal Assistance

Call 800-226-5228 (1-800-BANK-BBT) (24/7)
Use this toll free number to for account questions, bill pay, report a lost card, help etc. Choose the option you need. Get a human.

  • Due to the ongoing coronavirus pandemic, we are experiencing longer than usual wait times, and apologize for the inconvenience. We have also temporarily adjusted our hours of operation in an effort to better serve you. Contact center teammates will be available Monday to Friday from 8am to 8pm EST, Saturday from 8am-12pm EST, and we will be closed on Sunday.
  • Thank you for calling BB&T, now Truest.
  • If you have been negatively affected by the Coronavirus situation, we’re here to help. Press 8 now for assistance. Otherwise, please remain on the line.
  • For banking services and existing account information, press 1.
    • For checking, savings, or other account information, press 1.
    • For credit card or loan account information, press 2.
    • To transfer funds, press 3.
    • To request a new Security Code, or change your current Security Code, press 4.
    • For interest paid and interest earned tax information, press 5.
    • To instruct BB&T whether or not to consider authorizing and paying items that will overdraft your account for ATM withdrawals and everyday debit card transactions, press 6.
    • To repeat this menu, press the * Key twice
  • To report a lost or a stolen card or a checkbook, or to report fraudulent activity, press 2.
    • To report a lost, stolen, or damaged debit card, press 1.
    • To report a lost, stolen, or damaged credit card, press 2.
    • To report a lost, stolen, or damaged checkbook, press 3.
    • To report fraudulent activity, press 4.
  • To place a check order or to inquire about a recent order for checking, savings, or line of credit account, press 3.
    • To order or inquire on personal checks, press 1.
    • To order or inquire on business checks, press 2.
    • To return to the opening menu, press *7.
  • To inquire about a new account, press 4.
    • For existing account information, press 1.
    • To apply for a new account, press 2.
    • To inquire on the status of a previously submitted account application, press 3.
  • For activate a card or change the PIN associated with your card, press 5.
    • To activate a card, press 1.
    • To change the PIN associated with your BB&T debit card, press 2.
  • For Sale Support, press 7.
    • Please enter your Social Security Number or Tax Identification Number, followed by the # sign.
  • To repeat this menu, press the * Key twice