Customer Service Phone Numbers
How to call DHL: use the toll free number below to contact customer service. Get help tracking packages and other questions. When you call, you will be asked the questions below.
- DHL Express
- Para español decir español.
- To schedule a pick up, press 1.
- Enter the DHL account number you’ll be using or say, ‘I don’t have one’.
- For tracking a package, press 2.
- Enter the tracking number you’ll be using or say, ‘I don’t have one’.
- To get a rate quote, press 3.
- To find a drop off location, press 4.
- For help with something else, press 5.
- Billing questions, press 6.
- Delivery notice, press 7.
- To go back to previous choices, just say ‘Main Menu’.
- To get a representative, press 0.
DHL Same Day
- Thank you for calling DHL same day, when tomorrow was too late use DHL same day to meet all your shipping needs, please listen carefully as the prompts have recently changed
- if you know your party’s extension please press the pound key followed by that extension number to be directly connected
- for domestic customer service including Puerto Rico please press 1
- for international customer service please press 2
- if you’re an airline representative please press 3
- for accounting please press 4
- for agent administration please press 5
- if you’re calling from DHL please press 6
- to find your party by name please press 7,
- to repeat this menu please press 9, your call maybe recorded for quality assurance.
DHL Global Forwarding rep
- Thank you for calling DHL global forwarding, your call maybe monitored or recorded for quality purposes
- for international air please press 1
- for international ocean please press 2
- for domestic air or ground please press 3
International Air: 1 (800) 234-2778
International Ocean: 1 (800) 255-6232
U.S. Domestic: 1 (866) 849-5100
DHL Express Technical Support
- Thank you for calling the DHL Technical Service desk, for quality assurance your call maybe monitored, please have your Unit ID or Account Number ready
- to order supplies or track a shipment Press 1
- for online shipping support Press 2
- for easy ship support Press 3
- for 3PV and customer build support press 4
- for quarterly rating support press 5
- to hear this menu again please press the the Pound Key
DHL Express Billing Assistance – Dispute a Charge:
- Thank you for calling DHL, for English please stay on the line.
- Thank you for calling DHL
- if you’re calling for a copy of an invoice, airway bill or back-up documentation for duty charges please Press 1
- if you’re calling to make a payment with a check or Credit Card, please Press 2
- for matters pertaining to your account or specific invoice or waybill Press 3
- if you’re a DHL sales representative please Press 4.
- DHL Express, your specialist in international shipping, calls maybe monitored for quality assurance and feel free to interrupt me at anytime, which would you like to do:
- schedule a pick up
- track a package
- find a drop off location
- get a rate or transit quote
- hear news about DHL or ask about something else
- Australia 1-800-059-600
- Belgium 0800-81038
- Brazil 0800-892-1589
- Canada 800-345-2727
- Carribean 800-345-2727
- China/Netcom Group 10-800-711-0934
- China/Telcom South 10-800-110-0860
- Czech Republic 800-143-513
- France 0800-90-5402
- Germany 0800-181-1574
- Hong Kong 800-96-2445
- India 000-800-100-1445
- Ireland 1-800-559-015
- Italy 800-789322
- Japan/KDDI 00531-11-4474
- Japan/NTT 0034-800-900297
- Japan/Softbank 0066-33-830208
- Korea 00798-1-1-002-3365
- Malaysia 1-800-81-4666
- Mexico 001-800-345-2727
- New Zealand 0-800-451443
- Norway 800-16769
- Phillipines 1-800-1-111-0601
- Singapore 0800-110-1728
- South Africa 0800-983-736
- Spain 900-9-71127
- Taiwan 00801-10-4240
- Thailand 001-800-110063187
- United Arab Emirates 8000-4441469
- United Kingdom 0808-234-2907
- United States 800-345-2727
- Argentina 0800-333-0165