Customer Service Phone Numbers
How to call MasterCard: for customer service, dial the toll free number below. Talk to a live agent about card services and account questions. When you call, you will be asked the questions below.
Lost or Stolen Card
- Thank you for calling the master card assistance center.
- To continue in English, press one [Foreign language]
- if you are a MasterCard, card holder press one,
- To report a lost or stolen card or other emergency press one,
- if you need specific account information like your account balance, a payment or billing question press two.
- To learn about benefits of other services associated with your MasterCard press three,
- if you are looking for an ATM location press 4,
- to repeat this information press 5.
- Please hold while your call is transferred to a representative, you may be asked to confirm information you have already provided. In addition you may be asked to participate in the satisfaction survery.
- if you are a merchant press two,
- if you are an issuing institution press three.
- If you are a service provider press four,
- if you are not currently a MasterCard card holder but would like information on our services press five.
MasterCard Assistance Center
- Thank you for calling the MasterCard assistance center
- to continue in English, press one, [para continuar en espanol oprima…]
- if you are a MasterCard holder, press one.
- If you are a merchant press two,
- if you are in issuing institution press three,
- if you are a service provider press four,
- if you are not currently a master card holder but would like information on our services press five.
- To obtain an issuing bank phone number press one.
- To report a found card press two,
- for information on rental coverage press three,
- for known fraud press four.
- To report and issue with the POS device please contact your acquirer.
- For all other requests press five. Please enter the account number you are enquiring about followed by the pound or the hash key.