Nationwide

Customer Service Phone Numbers

How to call Nationwide: to contact customer service, use the toll free numbers below. Speak with a live agent. Get help with claims, payments, and policy questions. When you call, you will be asked the questions below.

Customer Service Number

Call 1-877-669-6877(1-877 On Your Side)

  • Thanks for calling Nationwide.
  • Make Payments: For payments and billing, ID cards, vehicle changes, or help on any of your policies, press 1.
    • Enter your account number, the last digits of your policy number or your agent number followed by the # sign.
  • Get Quotes: For an insurance quote on a new policy including auto and home, press 2.
    • To help me better direct your call, please enter your 5 digit zip code
  • Submit Claims: For claims and roadside assistance, press 3.
  • Business: For business and farm insurance or other options, press 4.
  • To hear these choices again, press #.

    Auto & Property Insurance Claims Number

    CALL 1-800-421-3535

    • Welcome to Nationwide claim center.
    • Get Roadside Help: If you’re calling for roadside assistance, press 1.
      • Ill transfer you to Agero, a third party that administers our roadside assistance (real person)
    • Policy Holder: If you’re a policy holder, press 2.
      • For glass only claims press 1
      • New claim: To report other new claims, press 2
      • Existing claims: For questions or follow up on previously recored claims, press 3
      • FAQ: For answers to frequently asked questions, press 4
        • For payments and – To find out whether filing a claim may affect your auto insurance rates press 1.
        • To find out what you can do if you need a rental car press 2.
        • To find out what your deductible is and where you should pay it press 3.
        • To find out what happens if your car cannot be repaired press 4.
        • To find out what happens after you report a claim press 5.
        • To find out how payments will be made for damages to my vehicles press 6.
        • If you are done with frequently asked questions press 7.
        • To hear these choices again press star
      • Make payment: For payments and billing, id cards, vehicle changes or helps on policies, press 5
      • New quote: For and insurance quote on a new policy, including auto and home, press 6
    • Speak to an Agent: Agents press 3. (real person)
    • Medical: Medical providers, press 4.
    • All other five.
      • Business: For business firm, business auto, business property or workers compensation claims, press 1.
        • I’ll get someone to help you. This conversation is being recorded and monitored for general business purposes. Please hold.
      • Auto: For a person auto or motorcycle claim, press 2.
      • Home: For home owners or personal property claims, press 3.
      • Billing: For billing and payments, to add or change a vehicle or for an insurance quote, press 4.
      • To hear these choices again, press star.
    • To hear these choices again, press star.

    Claims Department Number

    Call 800-282-1446

    • Thanks for calling the personal line service center for Elite Insurance, a nationwide company.
      • Enter your account number, the last six digits of your policy number or your agent number followed by the pound sign.
    • For billing questions or to make a payment, press 1.
    • For policy assistance 2
    • for claims and roadside assistance 3
    • for commercial or business service, 4
    • To hear this choices again press pound (#).

    Other Phone Numbers

    Contact Agent: 1-866-633-5749

    Life Insurance Service: 1-800-848-6331
    hours: 8 a.m. – 8 p.m. ET weekdays

    Life Insurance Advisors:1-800-321-6064
    hours: 8 a.m. – 8 p.m. ET weekdays

    Business Insurance Service: 1-888-508-8622
    hours: 8 a.m. – 9 p.m. ET weekdays

    Farm and ranch sales service: 1-800-255-9913
    hours: 8 a.m. – 7 p.m. ET weekdays

    Farm and ranch claims: 1-800-248-6283 (24/7)

    Farm service center: 1-800-418-3188
    hours: 8 a.m. – 9 p.m. ET weekdays

    Commercial agribusiness sales, service, claims, risk management: 1-800-228-6700
    hours: 8:30 a.m. – 5:30 p.m. ET weekdays

    Employee Benefits Sales and support: 1-888-674-0385
    hours: 8 a.m. – 4:30 p.m. ET weekdays

    General liability: 1-888-674-0385
    hours: 8 a.m. – 4:30 p.m. ET weekdays

    GrouProtector accident medical: 1-800-525-8669
    hours: 8 a.m. – 4:30 p.m. ET weekdays

    VPI pet insurance: 1-877-263-6007
    hours: 5 a.m. – 7 p.m. PT weekdays, 7 a.m. – 3:30 p.m. PT Saturday

    Business travel accident: 1-800-500-4364
    9 a.m. – 5 p.m. ET weekdays

    International travel medical: 1-866-761-8171
    hours: 8 a.m. – 4:30 p.m. ET weekdays

    Trip cancellation: 1-877-263-6007
    hours: 5 a.m. – 7 p.m. PT weekdays, 7 a.m. – 3:30 p.m. PT Saturday

    Annual travel: 1-877-970-9059
    hours: 7 a.m. – midnight ET weekdays, 9 a.m. – 6 p.m. ET Saturday, 11 a.m. – 6 p.m. ET Sunday

    source: www.nationwide.com/contact-us-insurance.jsp