Sovereign Bank

Customer Service Phone Numbers

How to call Sovereign Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

Representative

1-877-768-2265, 1-877-SOV-BANK

  • Welcome to Sovereign part of the Santander group, for quality assurance your call may be recorded, for English press one,
  • for all personal accounts inquiries press one
    • To obtain current rate information, open a new account or apply for a loan, mortgage or credit card, press one,
    • to inquire about an existing loan, mortgage or credit card, press two,
    • for automated telephone banking system or to speak to an advisor, press three.
      • to inquire about your home equity, line of credit, auto loan or second mortgage, press one.
        • Welcome to Sovereign part of the Santander group you have reached our mortgage servicing center for quality assurance your call maybe recorded, for English press one [Foreign Language]
      • To inquire about your residential first mortgage press two,
      • to inquire about your credit card, press three.
    • For online and mobile banking or bill pay support, press four,
    • if you are a merchant verifying a check, press five,
    • to reach a specific sovereign bank department sovereign team member press 6,
    • if you are using a rotary dial phone or would like information regarding our talking ATM’s please stay on the line. Please hold while your call is transferred
  • for all business account inquiries, press two.

source:www.sovereignbank.com/personal/contact_us.asp