TD Bank

Customer Service Phone Numbers

How to use this page: When you dial this toll free number, you will get the options listed below (transcript of the phone tree). Use this menu to get help faster or speak to a human.

Customer Service

Call: 888-751-9000

Bank by phone for account help, bill pay, lost cards etc.

  • Welcome to TD. Please bear with us. Wait times are longer than normal due to very high call volume. We’re in this together, and we aim to give all our customers the help you need during this tough time.
  • If you’ve been affected by COVID-19, our TD Cares customer assistance program offers many financial relief options. To hear more, press 7.
  • Stay up to date on everything we’re doing in response to COVID-19, including store closures, updated store hours, and how you can continue to bank online or with our phone app. Visit td.com\covid. That’s td.com\covid.
  • Thank you for calling TD Bank, America’s most convenient bank.
  • To get started, enter your debit or credit card number, or your account number, followed by the # sign. For other options, please press 1. If you need a moment to get your credit or debit card number, or press 3.
  • To hear our store hours, press 1.
    • Stay up to date on everything we’re doing in response to COVID-19, including store closures, updated store hours, and how you can continue to bank with us online or with our phone app. Visit td.com\covid. That’s td.com\covid.
    • To repeat that, press 1. Otherwise, press 2.
  • To order checks or deposit tickets, 2.
    • Now please hold while I connect you.
  • For new account, loans, or credit cards, 3
    • If you’d like to open a new account, press 1.
    • To apply for a loan, press 2.
    • Or, to apply for a new credit card, press 3.
  • For questions about your existing TD credit card, 4.
    • To connect you with the right customer service representative, I need to identify the type of credit card you have. The first 4 digits of your credit card number will give me this information. So now, please enter just the first 4 digits of your credit card number.
  • For online banking, including login help, global wallet, sale, bill pay, or mobile support, 5.
    • Please choose from the following 3 options:
    • For personal account, online, or mobile access support, press 1.
    • For small business account support, 2.
    • For sales, bill pay, and all other online banking inquiries, press 3.
  • To hear TD Bank’s routing numbers, or incoming wire transfer information, 6.
    • For TD Bank routing numbers, press 1.
    • For incoming wire transfer information, press 2.
    • To return to the previous menu, press 8.
  • To return to the previous menu, press 8.

Other Numbers

Loans:800-457-2387 (24/7)

TTD/Hearing Impaired Relay Service: 800-852-7899

Bank by Phone: 800-YES-2000

https://www.td.com/us/en/personal-banking/contact-us/